SALES POLICY

Effective Date: January 17, 2025

1. Introduction

This Sales Policy outlines the terms and conditions governing the purchase of products from CameraVexaguard (“we,” “us,” or “our”) through our website, https://cameravexaguard.com (“Website”). By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Sales Policy, as well as our Terms and Conditions, which are incorporated herein by reference. Our contact details are as follows:

2. Ordering Process

2.1. Product Selection: Browse our Website and select the products you wish to purchase. Add the selected items to your shopping cart and proceed to checkout.

2.2. Order Placement: During the checkout process, you will be required to provide accurate and complete information, including your billing and shipping addresses, contact details, and payment information. After submitting your order, you will receive an order confirmation email acknowledging that we have received your order.

2.3. Order Acceptance: The order confirmation email is not an acceptance of your offer to purchase products. We reserve the right to accept or decline your order at our discretion, and the acceptance of your order will occur when we ship the products.

2.4. Order Modifications: Once an order has been submitted, modifications may be challenging, but we will do our best to accommodate your request. Contact us as soon as possible at infor@cameravexaguard.com or 269-432-5244 with any modification requests. If the order has not yet shipped, we will attempt to make the desired changes. However, we cannot guarantee changes can be made after the order is placed.

3. Payment

3.1. Accepted Payment Methods: We accept the payment methods indicated on our Website during the checkout process. By submitting your payment information, you authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees.

3.2. Payment Security: We are committed to protecting your payment information. We utilize secure payment processing systems to ensure the confidentiality and integrity of your payment data. However, we are not responsible for any unauthorized access to or use of your payment information resulting from circumstances beyond our control.

3.3. Taxes: You are responsible for all applicable federal, state, and local taxes, including sales taxes, which will be added to your order where required by law.

4. Shipping and Delivery

4.1. Shipping Options: We offer various shipping options, which will be presented at checkout. Shipping costs and delivery times vary based on your location and the shipping method selected.

4.2. Shipping Times: We strive to process and ship all orders promptly. However, delivery times are estimates only and are not guaranteed. We are not liable for delays or errors in shipping caused by shipping carriers or factors beyond our reasonable control.

4.3. Shipping Addresses: You are responsible for providing accurate shipping addresses. We are not responsible for shipping errors or losses resulting from inaccurate address information.

4.4. Risk of Loss: The risk of loss and title for products pass to you upon our delivery to the shipping carrier.

5. Returns and Refunds

5.1. Return Period: We offer a return period of 30 days from the date of delivery for eligible products. If you are not completely satisfied with your purchase, you may return the product within this period for a full refund or exchange, subject to the conditions below.

5.2. Return Conditions: To be eligible for a return, the following conditions must be met:

  • The product must be returned in its original packaging, including all accessories, manuals, and other accompanying materials.

  • The product must be in new, unused condition and free from any damage, scratches, or wear and tear.

  • The product must be accompanied by the original sales receipt or proof of purchase.

  • We reserve the right to refuse returns that do not meet these conditions.

5.3. Return Process: To initiate a return, please contact us at infor@cameravexaguard.com or 269-432-5244 to obtain a Return Merchandise Authorization (RMA) number. You will be responsible for paying for the return shipping costs. Please carefully package your return and include the RMA number on the outside of the package. We recommend using a trackable shipping method, as we are not responsible for returned packages that are lost or damaged in transit.

5.4. Refunds: Upon receiving and inspecting the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be reflected in your account.

5.5. Exchanges: If you wish to exchange a product, you may return it following our return process, and then you may purchase the new item. We do not facilitate direct exchanges.

5.6. Defective Products: If you receive a defective product, please contact us immediately for assistance. We may offer a repair, replacement, or refund of the defective product at our discretion.

5.7. Non-Returnable Items: Certain items may not be eligible for return or refund due to hygiene reasons, software licensing restrictions, or other factors. Any non-returnable items will be clearly indicated on the product page.

6. Warranty

6.1. Limited Warranty: Our products come with a limited warranty against manufacturing defects. This warranty is valid for a specified period from the date of delivery and will be indicated on the product packaging or description. Please consult your product description for specific warranty terms.

6.2. Exclusions: The warranty does not cover damages resulting from misuse, neglect, accidents, modifications, or improper handling. Damages caused by unauthorized repairs are also not covered by the warranty.

6.3. Warranty Claims: To make a warranty claim, contact us at infor@cameravexaguard.com or 269-432-5244 with your order information, product details, and a description of the defect.

7. Limitation of Liability

7.1. Limitation: In no event shall CameraVexaguard be liable for any incidental, indirect, special, or consequential damages resulting from your purchase of products or the use of our website, even if we have been advised of the possibility of such damages. Our liability is limited to the purchase price of the products purchased. Please refer to our Terms and Conditions for further limitations.

8. Governing Law

This Sales Policy shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles.

9. Modifications to this Sales Policy

We reserve the right to modify this Sales Policy at any time without notice. Any changes to this policy will be posted on this page. Your continued purchase of our products after any changes to this policy constitutes your acceptance of such changes.

10. Contact Information

For any questions about this Sales Policy, please contact us at: